Returns & Exchanges
We want you to love your SilverGiftThings purchase. If you're not completely satisfied, we're here to help.
Return & Exchange Policy
- Return Window: Items can be returned within 30 days of delivery.
- Condition: Products must be unworn, in original packaging, and in resalable condition.
- Non-Returnable Items: Personalized items, earrings (for hygiene reasons), gift cards, and sale items are final sale and cannot be returned or exchanged unless defective.
- Processing Time: Returns are processed within 5 business days after receipt. Refunds may take additional time to appear in your account.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
How to Initiate a Return
To start a return or exchange, please email us at info@silvergiftthings.com with your order number and reason for return. Our customer service team will guide you through the process.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at info@silvergiftthings.com. We'll provide instructions for returning the item and ensure a prompt replacement or refund.
Cancellations
Orders can be canceled within 2 hours of placement. After this period, if the order has been processed or shipped, it cannot be canceled. For assistance, email info@silvergiftthings.com.
Contact Us
If you have any questions or concerns regarding returns or exchanges, please reach out to our customer service team at info@silvergiftthings.com. We're here to help!
